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1st Time Guest Forms

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FAQ Page

Pete and Mac’s has taken care of thousands of pets since opening our 1st resort in 1999. We know that leaving your pets can be stressful and want to make it as easy as possible.We are proud of the way we care for pets, from our unique, top-of-the-line buildings to our highly trained staff – we encourage you to come take a tour, see where your pet will actually eat, sleep and play, not just a “representative” room.When you’ve made your first reservation you can print the forms below for your convenience. Please do plan to spend a couple minutes answering some questions about your pet when you check in – we want to ensure we have the information to provide the very best care.

If you will be a little tight on time, please feel free to call us – we can review that information over the phone in just a few minutes.

First time guest downloads:

  • Guest Registration
  • Authorization & Release (contract)
  • Grooming Release

Don’t forget to ask for your Frequent Fido Rewards!

Frequent Stayers (Fido Rewards Boarding Card) – get every 13th night FREE!

Frequent Players (Daycare Club Card) – get your 13th day of drop-in day care FREE! Sorry, cannot be used with daycare packages. Daycare packages offer deeper discounts than the Daycare Club.

Frequent Spaw Guests (Dirty Dozen Club) Get $40 credit with every 12 professional services. After 6 Grooms, Bath & Brushes or Had it up to Hair? treatments $20 credit towards any Pete and Mac’s service or retail product is applied to your account. After 6 more, another $20 is applied.

Questions about Pete and Mac’s

Why choose Pete and Mac’s?

Pete and Mac’s is endorsed by veterinarians and each resort is advised and monitored by a Veterinary Advisory Board. This enables us to remain current on health and safety standards and provide your pet top-of-the-line care. Our experienced well-trained staff is on site 24 hours a day, 7 days a week, not just monitoring a remote alarm like most of our competitors. Pete and Mac’s continues to lead the pack with no breed or size discrimination. We evaluate your pets on their behavior, not by breed or size. No, your pet doesn’t need to “interview” before a stay at Pete and Mac’s. Our evaluation is NOT to pass judgment on your pets, we are evaluating them to determine how Pete and Mac’s will ensure them the best care and most enjoyable stay possible.

Whether it is an overnight business trip, extended vacation or just a day away from the house, you will have peace of mind knowing your pet is enjoying first-class care and five-star accommodations. At Pete and Mac’s it is never just “room and bored”.

Pete and Mac’s Pet Resorts The Competition
Large, light enhancing, sanitary glass block rooms Wire Cages – Stacked – No Enclosures (Cageless)
Highly trained staff on-site 24/7, 365 days a year. All staff is Pet 1st Aid and CPR certified Drop in staff on weekends & holidays, no overnight staff
Trained staff to provide quality care to ALL breeds & size pets Ban pets due to the lack of experienced, trained staff
EPA registered cleaning products, in-floor sanitary flush system Bleach and a hose
Respects the relationship you have built with your pets’ veterinarian and will refer you back to your vet for any vaccinations or concerns Attempts to sell you medical care at premium prices
Safe, sanitary, pest free artificial turf in indoor heated and cooled play areas, and outdoor, covered, heated and misted play areas Concrete – indoor/outdoor run

If you have not had a chance to see a Pete and Mac’s Recreational Resort for Pets™ we invite you and your pet to come in for a tour and see the Pete and Mac’s® difference for yourself. At Pete and Mac’s® we never require an appointment to see our entire state-of-the-art resort. We are proud of our resort and know you will love it, too. We look forward to seeing you and your pet.

How do I make a reservation?

  • 24 hours a day, seven days a week by clicking on the Reservations tab above;
  • by calling or visiting your local resort – numbers can be found on our locations page

What do I need to make a reservation?

  • Pete and Mac’s will need a credit card for your deposit. Deposits are for the 1st day’s room charge and are fully refundable if you must cancel your reservation. If you make an online reservation, your local resort will call to confirm your reservation, take your deposit and answer any questions you have.
  • We also require current vaccination documentation, which we are happy to get from your veterinarian. We’ll ask for your veterinarian’s office info when confirming your reservation.
  • We will need your pets’ first time guest information, you are able to download these forms above or we can fax or email the forms, or we can print and review them with you when your pet checks in the 1st time.

Which vaccines are required for my dog?

  • Rabies (1 yr or 3 yr per local ordinance), DHPP (1 yr or 3 yr) and Bordetella (6 months or 1 year, per your veterinarian). An approved Flea & Tick preventative is also required – the local resort can verify acceptable products and time span. Pete and Mac’s does offer Frontline Plus at check-in for your convenience. For the health and safety of all guests, all pets must be fully vaccinated if boarding, playing in daycare, going to the Spaw or attending training.

Which vaccines are required for my cat?

  • Rabies (1 yr or 3 yr per local ordinance), FVRCP (1 yr or 3 yr), Feline Leukemia (1 yr). An approved Flea & Tick preventative is also required – the local resort can verify acceptable products and time span. Pete and Mac’s does offer Frontline Plus at check-in for your convenience. For the health and safety of all guests, cats must be fully vaccinated if boarding, or going to the Spaw.

What do I bring with my dog for boarding?

  • Please bring your pet to Pete and Mac’s on a leash, we are happy to keep their leash and collar while you are on vacation. Pete and Mac’s provides a bed, bedding, activity toy, food and a daily treat, lots of interaction and love – so you don’t need to bring any creature comforts. If your dog requires any medication or prescription diet, please bring with you. If you have chosen to bring your own food, we can provide an airtight container. You may bring toys or bedding if you like, but the smells of home can sometimes confuse rather than calm a pet away from home.

What is included in the daily rate for my dog?

  • For our canine guests, each room includes a bed, comfy bedding, food – a premium veterinary blend fed on the schedule your pets are used to – an activity toy, daily treat. Canine guests enjoy two group or individual play/potty breaks. Our staff will administer any non-injectable medications. No extra charges for dogs that aren’t social and require individual playtime. Daycare may be added for pets that enjoy additional exercise and socialization time, daycare is discounted for our boarding guests.

What do I bring with my cat for boarding?

  • Please bring your cat to Pete and Mac’s in their cat carrier. We have space to store it while your cat is on vacation, so plan to leave it with us. Bring your pet’s medication as needed. Pete and Mac’s is a full service pet resort and we provide all the creature comforts for your cat while with us.

What is included in the daily rate for my cat?

  • Our feline guests enjoy rooms with a view, comfy bedding to snuggle in and their own private litter box. Your cats will also enjoy play time in our shared recreation area – alone or with members of their family. Cats also enjoy a premium diet and our staff will administer any non-injectable medication.

My female dog is in heat. Will you still accept her?

  • Yes, she will enjoy private play time. No extra fees for females in heat. We cannot, however accept pregnant or lactating females.

Do you accept intact males at Pete and Mac’s?

  • Yes. No extra fees for intact males, after 6 months of age intact males enjoy private playtimes. Between 4 and 6 months, intact males may attend daycare or group play times.

Will you administer medication to my pet?

  • Yes. Pete and Mac’s will give medication and/or prescription food at no extra charge. We are not able to take pets that require injectable medications, are diabetic, pregnant or nursing. Some medications are indicative of an active communicable disease, Pete and Mac’s cannot accept pets that are currently contagious.

What if I need to cancel my reservation?

  • Pete and Mac’s understands that plans do change. We require 48 hour cancellation for refund of your deposit. No additional notice is required for holidays or peak periods.

Do you offer day care or grooming if my dog is not currently staying at Pete and Mac’s?

  • Yes. We offer dog daycare and grooming to non-boarding pets. After your pet has completed their 1st visit to Pete and Mac’s a reservation is not required for daycare – however, if your dog attends daycare infrequently, a reservation is recommended so we can verify your pet’s vaccination status. Reservations are required for grooming appointments.

What does Pete and Mac’s charge for grooming?

  • No one likes surprises when it comes to the cost of a haircut. Pete and Mac’s groomers offer free consultations for new clients and will provide the cost of the professional services you select based on your pet’s needs and coat condition. Pete and Mac’s professional pet stylists base their fees on an hourly rate of $38. Amenity menu prices are fixed for services.

Other Questions

How do I select a dog daycare?

We carefully and thoughtfully select a veterinarian we trust to provide medical care. Selecting a dog day care provider, should be approached as thoughtfully with an eye to both safety and a fun, interactive, comfortable environment.

Most of us trust organizations we are referred to by people we trust. Asking like-minded pet owners is an invaluable tool for locating pet boarding and day care establishments to evaluate. Your veterinarian is another excellent source for referrals for pet care.

By now, between asking your friends, co-workers and your Veterinarian you probably have a couple places that you are considering. How do you narrow them down?

  1. Visit them, unannounced, and ask for a tour. If they don’t allow tours, there is probably a reason. Peeking through a window at a representative room is not the same as seeing where your pet will actually eat, sleep and play. You can get that picture online.
  2. No one needs to tell you that first impressions are critical, if your first impression is of rude, untrained, uninformed staff; or a dark, dismal lobby your opinion of that facility is not likely to improve. Is drop off and pick up easy with hours convenient for you?
  3. Does the facility exclude guests by breed? This is an indication of the level of staff training, or rather the lack of adequate training. Facilities may, and should, exclude specific animals that are inappropriate in a group environment, but breed exclusion is a red flag.
  4. While in the facility ask yourself; what do I smell? The smell of wet dog, maybe from water play during exercise, is decidedly different from the smell of a dirty, unkempt kennel.
  5. What do I see? Comfortable rooms and play/exercise areas that are clean, or being cleaned? Or something less palatable?
  6. Is the facility safe? Is there an adequate number of staff available in the play area to care for the pets playing together? Are pets segregated by size? Are indoor play areas heated and air conditioned? Are weather conditions moderated in outdoor play areas: is the play area shaded? Is there misting or cooling? Is there heat? Where does my dog go if he or she becomes over tired or over excited? Is there a visual monitoring system, like closed circuit TV? Are the staff assigned to monitor daycare in the play area with the dogs at all times?
  7. Is the staff giving you concrete information about how they care for pets, are they answering your questions, or are you just hearing “we just love dogs.” To tailor pet care to your unique pet, they need to know about your pet. How large or small is your pet? Can they comfortably accommodate your furry kid? Does he or she enjoy interacting with other dogs? Health issues? Special food or medication requirements? Who is your vet? Is your pet up to date on his or her vaccinations? Not all of these questions can or should be addressed on a tour, but you should expect to answer them if making a reservation for day care.

Remember, after a few visits, your dog will tell you if you’ve made the right selection – just be sure to listen.

How do I select a pet boarding facility?

Whether you are new in town or going on vacation, selecting the right pet care provider for your pet is an important decision. Leaving our pets in the care of another can often be an uncomfortable thought, however, taking the time to research and do some preliminary homework, can help to alleviate any lingering doubts.

Dog and cats are considered by many to be members of the family and their well-being is very important. While choosing a veterinarian to care for our pets is based on being provided with knowledge, care and concern, selecting a pet care provider for boarding or day care, should be approached with the same expectations, with an eye on safety in a fun, interactive and comfortable environment.

So, where to start? A good place to begin your search for a care provider is asking for referrals from friends, family members and co-workers who are like minded pet owners and also your veterinarian. These are people we can trust to be reliable sources for locating pet care options.

The internet can be a convenient way to search for pet care; however it is very easy to be mislead if you rely solely on websites, internet pictures or reviews. Simply put, if it sounds or looks too good to be true, it probably is. An internet search can be useful in gaining information; however, it should not be relied upon as the main resource in making a final decision.

Between asking your vet, friends, relatives and co-workers and researching the internet, you probably have several places which are being considered. The following tips will help narrow down the search and lead you to a comfortable decision:

  • Compile a list, drop in for an unannounced visit and request a tour. If tours are not allowed, there is a probably a reason and not a good one. If someone’s idea of a tour is peeking through a window at a representative room, keep in mind it is not the same as seeing where your pet will actually eat, sleep and play. (Those pictures can be viewed online.)
  • First impressions are crucial; pay close attention to what you see, hear and smell.
  • Does the facility exclude guests by breed? This is an indication of the level of staff training, or rather the lack of adequate training. Facilities may, and should, exclude specific animals that are inappropriate in a group environment, but breed exclusion is a red flag.
  • While on tours ask yourself; what do I smell? The smell of wet dog, maybe from water play during exercise, is decidedly different from the smell of a dirty, unkempt lodging area.
  • What do I see? Comfortable rooms and play/exercise areas that are clean, or being cleaned? Or something less palatable?
  • Is the facility safe? Are pets’ sleeping rooms private and secure? Is the building heated and air conditioned? Is there an alarm system? Is there a visual monitoring system, like closed circuit TV? Is there someone there 24/7? How are prescription foods or medications handled?
  • What do I hear? Barking certainly, it’s how dogs “talk.” Do you hear the staff talking to the pets, interacting with the pets in their care? Is the staff giving you concrete information about how they care for pets, are they answering your questions, or are you just hearing “we just love dogs.”
  • It’s important that the staff ask as many questions as you do. To tailor pet care to your unique pet, they need to know about your pet. How large or small is your pet? Can they comfortably accommodate your furry kid? Does he or she enjoy interacting with other dogs? Health issues? Special food or medication requirements? Do you want your pets to share a room? If yes, can they be fed together? Who is your vet? Is your pet up to date on his or her vaccinations? Not all of these questions can or should be addressed on a tour, but you should expect to answer them if making a reservation.
  • Many of us want to be able to check on our pets while we are away, how does the facility accommodate this? Webcams are one way, email is another, some of us prefer to talk to the caregivers directly and have questions answered real-time. How you can check on your pet is less important than can you check on your pet?
  • Does the facility ask for your feedback after your pets’ stay? Via a follow up call, comment card, etc?
  • Is doggie daycare an option while boarding? Is so, you will want answers to a few additional questions. Are the hours convenient for how you work? Is drop off and pick up quick and easy? Is there an adequate number of staff available in the play area to care for the pets playing together? Are pets segregated by size and/or temperament? Are weather conditions moderated in outdoor play areas: is the play area shaded? Is there misting or cooling? Is there heat? Where does my dog go if he or she becomes over tired or over excited?
  • After a few visits, does the staff recognize me, or more importantly do they recognize my dog when we arrive?
  • The most important thing to remember is, once you have chosen the best care option, you may rely on your pet to tell you if the choice was right.

 

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